Refund Policy

Effective: April 2026

Free Tier

The BCS Sensor (free tier) has no associated charges. No refund applies.

Paid Plans (Starter, Growth, Scale, Enterprise)

All paid plans are billed monthly or annually. We offer refunds under the following conditions:

• Within 14 days of first payment: Full refund, no questions asked. Contact hello@botconduct.org with your account email.
• After 14 days: No refund for the current billing period. You may cancel at any time and your access will continue until the end of the paid period.
• Annual plans: Pro-rated refund available within the first 30 days. After 30 days, no refund; cancellation takes effect at the end of the annual term.

Service Credits

If BCS experiences downtime exceeding our SLA commitments (Enterprise tier), service credits will be applied to the next billing cycle. Credits do not convert to cash refunds.

How to Request a Refund

Email hello@botconduct.org with your account email and reason for the request. Refunds are processed within 5-10 business days via the original payment method.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available at this URL.